IT Application Specialist

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CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN’s cargo and multimodal services have a Europe-wide reach using CLdN’s extensive network of ships, terminals and equipment. CLdN’s 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.   

We are expanding our IT office in Wilrijk (Antwerp) and are looking for an enthusiastic Application Specialist to join our team. In this role, you will focus on maintaining and optimizing the Sertica application, ensuring the smooth operation of our fleet management processes and providing crucial support to our users. 

Your Role - Key Responsibilities: 

         Application Maintenance and Support: 

  • Provide daily support to users of the Sertica application, addressing technical issues and functional queries to ensure uninterrupted operations. 

  • Troubleshoot and resolve application-related problems, collaborating with internal teams and external partners as necessary.

    User Training and Documentation: 

  • Develop and deliver training sessions for new and existing users to enhance their proficiency with Sertica. 

  • Create and maintain comprehensive documentation, including user guides and standard operating procedures. 

    System Optimization and Development: 

  • Analyze current application workflows and identify opportunities for improvement to enhance efficiency and user experience. 

  • Assist in the testing, debugging, and deployment of new features and updates within Sertica. 

    Collaboration and Communication: 

  • Serve as the primary liaison between end-users and the IT department, ensuring clear communication regarding system changes, issues, and updates. 
  • Coordinate with vendors and external support teams to escalate and resolve complex application issues. 

 

Your profile 

         Education and Experience: 

  • Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent professional experience. 

  • Prior experience in application support or a similar role is highly desirable. 

    Technical Skills: 

  • Proficiency in understanding and navigating fleet management software; direct experience with Sertica is a significant advantage. 
  • Familiarity with database management and basic scripting is beneficial. 

  • You have a solid knowledge of the Windows environment and Microsoft Office. 

    Soft Skills: 

  • Strong analytical and problem-solving abilities. 
  • Excellent communication skills, capable of conveying technical information to non-technical users effectively. 
  • Ability to work both independently and collaboratively within a team environment. 
  • Proactive attitude with a commitment to continuous learning and improvement. 
  • You remain calm, polite and efficient in busy times and under stress.  
  • You work accurately and in a structured manner.  
  • You meet the conditions for obtaining a legally required positive safety advice for critical functions in the port.

 

Our offer  

CLdN IT Applications offers a permanent contract for a multitasking position in a dynamic and international company. This position offers the opportunity to work within a dynamic team dedicated to maintaining and enhancing our fleet management systems. You will play a crucial role in ensuring the efficiency of our operations and have the chance to contribute significantly to the company's success. 

If you are a motivated professional with a passion for application support and a desire to work in a collaborative environment, we encourage you to apply. 

Contact 

Are you interested in learning more about this position or do you want to apply?  Do not hesitate to send your CV to Recruitment.BE@cldn.com with reference “IT Application Specialist”