Customer Service Administrator - Purfleet

Customer Service Administrator

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN’s cargo and multimodal services have a Europe-wide reach using CLdN’s extensive network of ships, terminals and equipment. CLdN’s 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.  

CLdN Automotive Ltd. is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customers’ specifications. It is a busy, fast-paced environment and as the company continues on its rapid growth, a new opportunity has arisen for a Customer Service Administrator. 

Within this challenging role, you will be providing an outstanding  level of customer service to our large client base as well as a variety of customer focused activities to assist with providing a smooth and efficient operational service.    

Your role

• To ensure that all administrative tasks, namely Warranty, Claims, Repair, Production, Logistics, After Sales & Commercial are carried out in a timely and efficient manner.
• To sustain positive & trusting customer relationships with prompt accurate and courteous responses to enquires via telephone, e-mail and teams with a professional attitude at all times.
• Managing the incoming mailbox and responding promptly to customer enquiries.
• Effectively supporting customers with any compliant/issue that have in line with Company processes.
• Carry out proactive escalations to the appropriate Supervisor/Manager when required.
• Build sustainable relationships of trust through open and interactive communication and strong customer relationships by handling questions and concerns with speed and professionalism.
• Processing orders and transactions.
• To attend and participate in meetings as and when required. 

Your profile                                                                          

• Proven administration experience
• Have good communication and interpersonal skills
• Strong Customer Service skills
• Intermediate knowledge of Excel & spreadsheets.
• Experience of Reflections would be an advantage
• Have a degree of flexibility
• Have the ability to work well under pressure
• Have good initiative and work well individually and as part of a team

Our offer 

• Competitive Salary

• Company Pension Scheme 

• Life Assurance Cover 

Contact

Are you interested in learning more about this position or do you want to apply? 

Do not hesitate to send your CV with a cover letter to recruitment.pft@cldn.com with reference “Customer Service Administrator”.

The closing date for applications will be Monday 28th October, 2024