Apprentice - Customer Service Administrator (Purfleet)

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Apprentice - Customer Service Administrator

 

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN’s cargo and multimodal services have a Europe-wide reach using CLdN’s extensive network of ships, terminals and equipment. CLdN’s 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.   

 

CLdN Automotive Ltd. is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customers’ specifications. It is a busy, fast-paced environment and as the company continues on its rapid growth, a new opportunity has arisen for an Customer Service Apprentice. 

 

Within this challenging role, you will provide administrative support to the Administration Team in CLdN Automotive. 

 

Your role

  • To study and pass a Business Administration Level 3 Apprenticeship with a duration of 18 months. 

  • Supporting the CLdN Automotive Administration Team with all admin tasks in a timely and efficient fashion.

  • Taking responsibility to provide an effective service. 

  • To support and ensure good customer service, problem solving and professionalism while displaying honesty and dedication. 

  • Sustain positive and trusting customer relationships by exceeding expectations with prompt and accurate responses to enquiries/requirements via telephone, email and Microsoft Teams, whilst maintaining a professional attitude.

  • Assist in the management of the incoming mailbox and responding promptly to customer enquiries. 

  • Ensure accurate notes are taken at meetings involving management and employees. 

  • To positively communicate and coordinate between colleagues and departments as required. 

  • Processing any required orders and transactions. 

  • To cover for holidays and other absences of any colleague on an as and when required basis. 

Your profile                                                                          

  • You will hold GCSE level 4 or functional skills Level 2 in Maths and English (or equivalent)

  • Able to demonstrate customer service skills 

  • Good IT skills including the use of MS Office

  • Have good communication skills with all levels of management and staff

  • Ability to demonstrate confidence in working under pressure and using initiative

  • You must be a self-motivated individual, with a flexible approach to work

Our offer 

  • Competitive Salary 

  • Life Assurance Cover 

  • Company Pension Scheme

 

Contact

Are you interested in learning more about this position or do you want to apply? 

Do not hesitate to send your CV with a cover letter to recruitment.pft@cldn.com with reference “Apprentice - Customer Service Administrator”.

The closing date for applications will be Monday 28th October, 2024